Terms of use

These Terms of Use (hereinafter the "Terms") govern access to and use of the upluce.com website (hereinafter the "Site") as well as the Upluce platform accessible from the client area (hereinafter the "Platform").

The Site and the Platform are published by UPLUCE, a SASU with share capital of €1,000.00, registered with the Paris Trade and Companies Register under number 103 055 166, whose registered office is at 66 Avenue des Champs-Élysées, 75008 Paris.

By accessing the Site or the Platform, the user acknowledges having read these Terms and accepts them without reservation. UPLUCE reserves the right to amend these Terms at any time. Amendments take effect upon publication.

- "User": any person accessing the Site, whether or not they hold an account.

- "Client": any user holding an account on the Platform and having subscribed to an UPLUCE service.

- "Platform": all services accessible after signing in to the client area (content management, forms, calendar, documentation, etc.).

- "Services": all services offered by UPLUCE, including web design, branding, software development, SEO and SaaS tools.

- "Content": any text, image, file, data or information published on the Site or the Platform.

The Site is freely accessible to any user with internet access. UPLUCE makes every effort to ensure permanent access, but cannot guarantee continuous, uninterrupted availability.

Access to the Platform requires the creation of a client account with an email address and a password. The user is responsible for keeping their credentials confidential and for any action carried out from their account.

UPLUCE reserves the right to suspend or delete a user's access in the event of a breach of these Terms, without notice or compensation.

To access the Platform, the Client must create an account by providing accurate, up-to-date information (surname, first name, email, password).

The Client undertakes to:

- Provide truthful information when registering

- Keep their information up to date

- Keep their password confidential

- Inform UPLUCE without delay of any unauthorised use of their account

Passwords are hashed irreversibly. UPLUCE cannot access your password in clear text and will never ask you for it.

UPLUCE offers the following services through its Platform:

- Upluce Web: web content management, blog, SEO tracking and advertising campaigns.

- Upluce Forms: creation of custom forms and analysis of responses.

- Upluce Calendar: online appointment booking and schedule management.

- Upluce Docs: collaborative documentation and knowledge base.

UPLUCE also provides consultancy, web design, branding and bespoke software development services, governed by specific contractual terms (quotation, service agreement).

All elements of the Site and the Platform (texts, graphics, software, images, videos, logos, trademarks, databases, technical architecture) are protected by French and international intellectual property law.

These elements are the exclusive property of UPLUCE or its partners. Any reproduction, representation, modification, publication or adaptation, in whole or in part, by any means whatsoever, without the prior written authorisation of UPLUCE, is prohibited and constitutes an infringement.

The Client retains intellectual property in the content they publish on the Platform. By using the Platform, the Client grants UPLUCE a limited, non-exclusive licence to host, display and transmit that content strictly for the purpose of operating the Services.

The user undertakes to use the Site and the Platform in accordance with their intended purpose and with these Terms. In particular, the user shall refrain from:

- Using the Services for unlawful purposes or purposes contrary to public order

- Attempting to access UPLUCE's computer systems without authorisation

- Distributing unlawful, defamatory or abusive content, or content infringing third-party rights

- Introducing viruses, malware or any harmful code

- Overloading the infrastructure with excessive automated requests

- Collecting other users' personal data without their consent

- Reselling or sub-licensing access to the Services without authorisation

UPLUCE's services are invoiced in accordance with the terms set out in the quotation or contract accepted by the Client.

Online payments are processed securely by Stripe Inc., a PCI-DSS Level 1 certified provider. UPLUCE does not store bank card details.

In the event of late payment, late payment penalties may be applied in accordance with the legal provisions in force (article L.441-10 of the French Commercial Code).

UPLUCE endeavours to provide accurate information and quality services. However:

- UPLUCE does not warrant that the Site or the Platform will be free of errors or bugs, or available without interruption.

- UPLUCE may not be held liable for any direct or indirect damage arising from the use of, or inability to use, the Services.

- UPLUCE may not be held liable for content published by users on the Platform.

- UPLUCE may not be held liable in the event of force majeure, internet network malfunction, or any event beyond its control.

UPLUCE's total liability under these Terms is limited to the amount actually paid by the Client over the last 12 months.

UPLUCE collects and processes personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

For full details of the data collected, the purposes of processing, your rights and how to exercise them, see our Privacy policy.

The Client may request deletion of their account at any time by contacting UPLUCE by email at contact@upluce.com. Termination takes effect at the end of the current period. No pro rata refund will be made.

UPLUCE reserves the right to suspend or delete an account in the event of:

- Breach of these Terms

- Misuse of the Services

- Non-payment for services after a formal notice has remained without effect for 15 days

- Prolonged account inactivity (24 months)

In the event of termination, the Client's data will be retained in accordance with the retention periods set out in the Privacy policy, then deleted.

UPLUCE reserves the right to amend these Terms at any time. Users will be informed of substantial amendments by email or by notification on the Platform.

Continued use of the Site or the Platform after amendment constitutes acceptance of the new terms. If the user disagrees, they may request deletion of their account.

These Terms are governed by French law.

In the event of a dispute concerning the interpretation or performance of these Terms, the parties shall endeavour to reach an amicable solution within 30 days.

Failing amicable resolution, the dispute shall be brought before the competent courts of Paris, unless otherwise provided by law (in particular for consumers).

For any question about these Terms:

UPLUCE

66 Avenue des Champs-Élysées, 75008 Paris

Email: contact@upluce.com

Phone: +33 9 79 24 53 16